Riverbank It management

1. Reduce your computer problems by standardisation of consultants' laptop configurations.
2. You know you will get rapid attention to problems via the Riverbank help desk.For faster and more effective problem-fixing we can take remote control of any internet-connected computer anywhere in the world.
3. We can offer rapid replacement of consultant laptops by maintaining a stock of ‘service spare' laptop computers, ready for rapid despatch. A good relationship with a national courier enables us to provide same-day UK replacement.
4. Your staff can have effective remote access to the office systems when working at home, at client sites, or on the road.
5. World-class security products ensure the security of your laptops, your office network and your clients' data.
6. We can provide you with a centralised and fully-managed backup system, even for laptops. Your office administrator can recover consultants' files without interrupting them, and everyone has self-service restore of accidentally deleted files.

We know that your business has to meet the needs and demands of your clients. We have worked with ‘clients of our clients' to make sure that their infrastructure and IT facilities meet the standards required. One example is laptop disk encryption, where a bank needed to know that our clients' laptops are PGP-protected. Riverbank supplied and installed PGP on every laptop without needing to see a single computer. We provided user instructions for the consultants who wanted to do their own installation, and for the others we installed the software by taking remote control of their laptops.

One of our clients was fed up with persistent spam e-mails. We recommended a move to MessageLabs, a UK-based company that is the market leader in corporate-standard e-mail filtering. Its service levels and ‘no-virus' guarantee put it ahead of rival services.

Turning data into knowledge is a challenge for many consultancy businesses. Their work generates lots of useful ideas and solutions to problems, but how do you ever find it again? We have developed two great solutions. For structured data we have provided internal web sites based on SharePoint. With searchable document libraries, version control and document check-in/check-out clients can manage and organise large amounts of data.

If you need to find that needle in your haystack of data, why not use a Google search? People love Google - it works well and it's familiar. A Google appliance is a great way to turn data into information.

Many of our clients want reliable and easy remote access to their office networks, but they need to know it is secure. We supply and install SSL-VPN. A single network device gives consultants and associates remote access via a web browser. There is no software to install and almost nothing to go wrong. The device integrates with the main office network, maintaining security through central control of users and their passwords.

Riverbank clients also demand a high level of service. Our dedicated help desk is important to them - it is critical for service-oriented businesses.