Riverbank It management

In a consultancy business time is money, and the cost of downtime can be very high indeed. If a computer failure prevents a consultant doing chargeable work, you lose not just money; your reputation suffers too.

How can Riverbank help?

We know that your business has to meet the needs and demands of your clients. We have worked with ‘clients of our clients' to make sure that their infrastructure and IT facilities meet the standards required. One example is laptop disk encryption, where a bank needed to know that our clients' laptops are PGP-protected. Riverbank supplied and installed PGP on every laptop without needing to see a single computer. We provided user instructions for the consultants who wanted to do their own installation, and for the others we installed the software by taking remote control of their laptops.

One of our clients was fed up with persistent spam e-mails. We recommended a move to MessageLabs, a UK-based company that is the market leader in corporate-standard e-mail filtering. Its service levels and ‘no-virus' guarantee put it ahead of rival services.

Turning data into knowledge is a challenge for many consultancy businesses. Their work generates lots of useful ideas and solutions to problems, but how do you ever find it again? For structured data we have provided internal web sites based on SharePoint. With searchable document libraries, version control and document check-in/check-out clients can manage and organise large amounts of data.

Many of our clients want reliable and easy remote access to their office networks, but they need to know it is secure. We supply and install SSL-VPN. A single network device gives consultants and associates remote access via a web browser. There is no software to install and almost nothing to go wrong. The device integrates with the main office network, maintaining security through central control of users and their passwords.

Riverbank clients also demand a high level of service. Our dedicated help desk is important to them - it is critical for service-oriented businesses.