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All on-site work, telephone support and vital security updates for one guaranteed cost.
With fixed-cost IT support Riverbank takes responsibility, and the risk, for the smooth running of your IT system. You pay a guaranteed fixed cost. In return we provide you with the greatest levels of reliability and the best helpdesk support. And with a Premium Support option you can get guaranteed response times and avoid any helpdesk queues.
The result:
• Increased reliability of your IT
• Predictable costs
• The reassurance of knowing your IT is in safe hands
Service details
Fixed-cost support includes all of the following:
• Telephone hotline support
• Remote-control support
• All on-site support, including travel costs to your main office
• Rapid server recovery
• Rapid PC recovery using disk imaging technology (excludes Mac computers)
• Installation of replacement computers for existing users
• Software security updates and service packs (server only)
Interested in finding out more about the support services we offer?
If you wish to meet with one of our consultants to discuss your requirements we would be pleased to invite you for a coffee at our office. Alternatively we could arrange to come to you.
Get in touch using the form on this page, or speak to one of our consultants today by calling 01844 278036.
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