Riverbank It management

Our fixed-price telephone support provides a hot-line service for all your staff.

They know that they can call us as often as they need to, with any computer-related problem. As part of this service we always take responsibility for finding the solution.

We can provide you with a monthly report of support issues to help you monitor your use of the Riverbank help desk.

Remote Support

If we need to get to your computer to resolve a problem our remote control software enables us to reach any internet-connected computer within minutes. This helps us to provide a quick response to problems and to minimise your costs.
We also have instant remote access to most of our clients' network servers. This eliminates the traditional issue of response times measured in hours.

For more serious problems such as a server crash, we rearrange other work as necessary to get to you quickly. On these occasions we have always been on-site the same day.

Giving you Feedback

We can provide you with monthly reports to help you monitor your use of the Riverbank help desk.

Cost

The cost for the Help Desk Support service is based on the amount of time you anticipate that you will need. As a guideline we allow one hour of support time per month per ten users.

Interested in finding out more about the support services we offer?

If you wish to meet with one of our consultants to discuss your requirements we would be pleased to invite you for a coffee at our office. Alternatively we could arrange to come to you.

Get in touch using the form on this page, or speak to one of our consultants today by calling 01844 278036.

Back