Riverbank It management

Unlimited telephone helpdesk, remote support plus network monitoring.

Stop reacting to network problems. With a fixed-price solution that actively monitors your network night and day, Riverbank's Managed Network tools alert us to problems before they become critical.

By proactively managing your network you will get:

• Increased reliability
• Early detection and resolution of problems
• Improved security
• Peace of mind

With rapid remote access to your network we can respond to problems rapidly, and often fix them before you even know about them.

Telephone helpdesk support

Unlimited telephone support is also included in this package. Your staff know that they can call us as often as they need to, with any computer-related problem.

If we need to get to a computer to resolve a problem our remote control software enables us to reach any internet-connected computer within minutes. This helps us to provide a faster resolution of problems and minimise your down-time.

Summary

The Managed Network service includes:

• Automatic monitoring of network servers
• Automatic monitoring of PCs and laptops
• Business hours proactive remote resolution of network problems (up to 1 hour per month)
• Unlimited help-desk usage, including remote support
• Server security updates included
• Annual backup check included
• Reports to keep you informed

And gives you

• Greater network reliability
• Peace of mind

Giving you feedback

We provide you with monthly reports to help you monitor your network performance. We can also provide monthly records of help desk usage and all work done.

Network monitoring details

The software agent installed on your server monitors the health of your network. It performs two sets of checks:

• Daily checks covering areas such as backup and anti-virus software
• 24 x 7 checks, updated every five minutes.

If any of the monitored systems go wrong, an alert automatically appears on the dashboard at the Riverbank office.

Interested in finding out more about the support services we offer?

If you wish to meet with one of our consultants to discuss your requirements we would be pleased to invite you for a coffee at our office. Alternatively we could arrange to come to you.

Get in touch using the form on this page, or speak to one of our consultants today by calling 01844 278036.

Back