It was 7:30am and I was half-listening to the Today programme on Radio 4 when David Brailsford, head coach of British Cycling, was asked how [...]

Sorry if you had problems contacting us between 12 & 12:30. Along with much of Oxfordshire we had no power. Fingers crossed that Southern Electric [...]

Recently I was asked to do a seminar on Microsoft Outlook at one of our clients to which my first reaction was, ‘What the hell am I going to talk about for 20 minutes, it’s Outlook!’.

On the service desk at Riverbank we take pride in our service levels, our average score out of ten is continually above 9. But it is not 10! So we need to keep up with our program of Continual Service Improvement…

Pie charts should be banned. That’s the view of many people who groan when they see colourful but confusing pie charts.