Recently I was asked to do a seminar on Microsoft Outlook at one of our clients to which my first reaction was, ‘What the hell am I going to talk about for 20 minutes, it’s Outlook!’.

On the service desk at Riverbank we take pride in our service levels, our average score out of ten is continually above 9. But it is not 10! So we need to keep up with our program of Continual Service Improvement…

Pie charts should be banned. That’s the view of many people who groan when they see colourful but confusing pie charts.

Sticky Keys is a very useful Windows feature if you are unable to press multiple key combinations such as AltGr 4 to create a Euro symbol [...]

As Kodak files for bankruptcy protection you can feel the authors of business books scribbling out another case study on the need to embrace change [...]