OEE is an operational improvement specialist based in Charlbury, Oxfordshire. OEE’s ‘lean’ training programme delivers improved customer service by re-thinking conventional working practices and eliminating waste. OEE’s clients include the NHS, Lloyds TSB, Virgin Media and the Tate Gallery.
OEE recognised the need for professional IT support services following a period of rapid growth. They also needed to ensure that OEE’s own clients receive an uninterrupted service.
Many of OEE’s consultants spend much of their time at clients’ offices and, for them, optimum performance of their laptops is absolutely fundamental to their effective working.
The brief to Riverbank in 2002 was to provide computer help desk support. This has expanded over the years and today their expert IT advice and support is relied on heavily by OEE.
OEE also told Riverbank that it wanted to pay a fixed annual fee for Riverbank’s IT services, providing value for money and giving Riverbank a clear incentive to maintain the highest level of IT reliability.
The initial work was to advise on laptop specification and software, and to create a computer replacement programme. Riverbank also created a series of ‘service spare’ laptops to make sure that OEE’s consultants are never left without a laptop.
In 2007 Riverbank installed two servers, providing a centrally managed e-mail system and a searchable knowledge base. The knowledge base provides OEE consultants with a wide range of data including corporate templates, project information and materials developed by OEE. Most important is that it allows OEE’s consultants to work collaboratively and securely whenever and wherever they want to.