Let Riverbank take responsibility, and the risk, for the smooth running of your IT system
We have been doing just that for companies throughout Oxfordshire, London and beyond since 1997.
With Fixed-cost IT support Riverbank takes the responsibility and the risk for the smooth running of your IT system. You pay a guaranteed fixed cost per computer. In return we provide you with the greatest levels of reliability and the best IT support.
The result:
- Increased reliability of your IT services
- Predictable costs so you can budget effectively
- The reassurance of knowing your IT is in safe hands
All-inclusive IT support
All on-site and remote support is included in this package, including unlimited service desk support. We use remote control software to quickly take control of any internet-connected computer, allowing us to fix problems more quickly and reduce down-time.
Dedicated account manager
You get a dedicated Riverbank account manager and technical team. Regular telephone and face-to-face review meetings mean that we keep your IT on track and we help you plan for the future.
Giving you feedback
We provide you with weekly reports to help you monitor your network performance.
Summary
Fixed-cost IT support includes:
- All on-site support and network administration, including travel costs to your main office
- The option of regular on-site visits
- Unlimited service desk usage
- Remote-control support for faster problem resolution
- 24 x 7 network monitoring
- Business hours proactive resolution of network problems
- Server security updates and service packs on a monthly basis
- Firmware updates for SonicWALL firewalls and SSL-VPN devices as required
- Dedicated account manager