The unlimited support service that monitors your IT network night and day
Stop reacting to network problems. With IT support that actively monitors your network night and day, Riverbank’s Managed Network tools alert us to problems before they become critical.
Oxford-based Riverbank have been providing high quality IT support to companies since 1997.
By proactively managing your network you will get:
- Increased reliability
- Early detection and resolution of problems
- Improved security
- Peace of mind
With remote access to your IT network we can respond to problems rapidly, and often fix them before you even know about them.
Service desk support
Unlimited telephone support is also included in this package. Your staff know that they can call us with any computer-related problem.
We use remote control software to quickly take control of any internet-connected computer, allowing us to fix problems more quickly and reduce down-time.
Dedicated account manager
You get a dedicated Riverbank account manager and technical team. Regular telephone and face-to-face review meetings mean that we keep your IT on track and we help you plan for the future.
Giving you feedback
We provide you with weekly reports to help you monitor your network performance.
Summary
Managed Network support includes:
- Unlimited service desk usage
- Remote-control support for faster problem resolution. We can take control of any Internet-connected computer.
- 24 x 7 network monitoring
- Business hours proactive remote resolution of network problems
- Routine network administration such as amending user details.
- Server security updates and service packs on a monthly basis.
- Firmware updates for SonicWALL firewalls and SSL-VPN devices as required.
- Dedicated account manager