Everything – hardware, software and IT support – for a set monthly cost
The idea of IT support as a service is starting to catch on. Like car leasing with all the maintenance, servicing and road tax included, people like the idea of no hassle IT support. They also like the idea of zero capital expenditure for their IT services, particularly useful in current economic times when cash is so important. As the customer you just pay a fixed monthly fee and that’s it – no surprises and no additional IT maintenance costs.
Oxford-based Riverbank have been providing high quality IT support to companies since 1997.
The benefits you get:
- No capital costs for servers and other IT infrastructure
- A guaranteed fixed-cost for your IT support with a single monthly bill
- No hassle – all the IT management is taken care of by us
- Full service desk support
All-inclusive support
All on-site and remote support is included in this package, including unlimited service desk support. We use remote control software to quickly take control of any internet-connected computer, allowing us to fix problems more quickly and reduce down-time.
Dedicated account manager
You get a dedicated Riverbank account manager and technical team. Regular telephone and face-to-face review meetings mean that we keep your IT services on track and we help you plan for the future.
Giving you feedback
We provide you with weekly reports to help you monitor your network performance.
Summary
No Capex IT Support includes:
- Server hardware and software and other IT infrastructure
- All on-site support and network administration, including travel costs to your main office
- The option of regular on-site visits
- Unlimited service desk usage
- Remote-control support for faster problem resolution
- 24 x 7 network monitoring
- Business hours proactive resolution of network problems
- Server security updates and service packs on a monthly basis
- Firmware updates for SonicWALL firewalls and SSL-VPN devices as required
- Dedicated account manager