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My main role is managing our growing team of engineers and consultants making sure they have the skills and resources but also the framework for us to deliver a high quality and consistent service to our customers. With our Investor In People award, which we have held since 2005, we are able to recruit the best people who feel empowered to make change or go that extra mile.
My main hobby is athletics and I am the team manager of Abingdon AC’s vets athletics team. I also like to spend time with my family doing fantastically ordinary things!
In 2014 I was 2nd in the British Grand Masters Decathlon championship, which is a huge improvement on my previous attempts. I must be doing something right in my old age.
My job is to ensure the success of the business. That involves everything you would expect of a director, but ultimately it means making sure that we have happy clients. If our clients are happy it means we are delivering the service they want in the way they want.
My defence against old age is cycling – commuting to work, getting out on long rides or going off-road on my newly-restored mountain bike. My son talked me into buying a Manchester United season ticket, which means lots of trips north and weekends in the Peak District with a football match thrown in.
I’m also a trustee of the mammal conservation charity the Vincent Wildlife Trust. It does brilliant work across the UK and Ireland for a range of mammals including bats and pine martens. Find out more here.
I’m really a biologist (that’s the doctor bit).
I started with Riverbank in December 2013, as a Support Consultant on the rapid response team. This means I am one of the first points of contact with regard to any issues that arise and it is, therefore, my job to try and get these resolved as quickly and as stress-free as possible for the client. Recently, my role has been changed to Team Leader.
Outside of work, I tend to spend my time with my family or with my girlfriend. I enjoy socialising with my friends also.
I am in the process of building my own desktop PC at home.
I joined Riverbank in March 2015 as a senior support engineer. I’ve been working within the IT sector for nearly twenty years. I like to look at every new problem as a learning experience.
Most of my time out of work is spent trying to beat my 7-year-old son at Mario Kart.
I started my career as a Molecular Biologist working on developing DNA and Protein analysis techniques.
I have recently joined Riverbank as a Support Engineer on the initial response team.
I am a family man with 5 kids, I like to mess around with my home labs and to spend time with my kids, I like to do DIY bits as well.
I have a Cisco and EXSI home lab running plus I am a keen learner.
I joined Riverbank in February 2016 as a Support Engineer. My role is first line support for our clients. I aim to provide the best service possible to keep everyone happy.
Outside of work, I am a keen gamer and enjoy playing new games with my friends. As well as this I enjoy cycling, running and playing football, all of which I have represented the county at! I also like to research new and exciting forms of technology.
In 2014, I embarked on an expedition to the Himalayas in India to help a disadvantaged community. This involved building shelter and maintaining current structure, as well as teaching and playing games with the local children.
Having completed my Zenos apprenticeship at Riverbank I am now a Support Engineer as part of the Rapid Response team. Rapid Response is responsible for taking all support calls, resolving the majority of technical issues immmediately and escalating the more complex problems to a Senior Support Engineer.
I have always been interested in technology from a young age, I am also a keen photographer.
My full initials spell my name J.A.C.K.
I joined Riverbank in 2012 as a Senior Support Consultant. I’m primarily responsible for monitoring and reporting of customer systems. This involves maintaining and improving our monitoring of a large number of aspects of servers, workstations and other network devices. I also design custom reports to help visualise data..
Degree in Computer Science
Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist: Windows 7 (MCTS)
Labtech Certified Professional
I enjoy playing pool and spending time with my girlfriend. I love seeing new places and trying new kinds of foods.
I’ve trained in martial arts with Shaolin Monks in China!
I work at Riverbank as a Senior Support Engineer, helping to resolve client issues quickly and efficiently.
Outside of work I spend a lot of time with family and friends, and love experiencing and photographing new things or places.
I joined Riverbank as an on-site support engineer. So whilst I am a helpdesk representative, I spend most of my time at clients premises.
Sadly I’m a geek and I love to read the manuals and play with technology.
I love a good debate, and I’m quite happy to argue both sides. I’m known to play pool, snooker and listen to music.
I have two great boys, one is at University and the other at college.
I joined Riverbank in 2004. I am the Infrastructure Architect and it is my responsibility to ensure that we are doing everything in a timely fashion and doing everything we can to do a perfect job. I am also in charge of ensuring technical quality standards and implementing new services.
Degree in Computer Science
Microsoft Certified IT Professional: Enterprise Administrator (MCITP 2008)
Microsoft Certified Solutions Associate (MCSA 2008)
Microsoft Certified Systems Engineer (MCSE 2003)
Outside of Riverbank, I enjoy keeping fit at the gym, watching and playing various sports and playing computer games. I really enjoy trips to new parts of the world and exploring new places.
Did you know?
I am certified to fly a powered glider and once had to make an emergency landing in a field.
I joined Riverbank in July 2013 as an apprentice. After completing my Apprenticeship at Baltic Training Services, I then became a Support Engineer.
I am now a Project Manager at Riverbank. This involves me making sure the clients are fully up to date with the project and the plan, making sure they are aware of all the steps and risks that can be involved. This is a new role at Riverbank and has been brought in to make sure we keep our clients happy and can give the projects that extra push to deliver great service.
I spend time outside of work spending time with my Girlfriend. I am a keen football fan and enjoy exercising, I play football in the week and regularly go to the gym or on runs.
I used to be very shy and didn’t like phoning people that I did not know. Now I spend all day answering the phones and talking to people.
I am a Senior Support Consultant – working on my phone voice.
I teach martial arts in Reading, come see me for a free lesson!
You might see me in a movie or two, I actively work as an extra in movies – anything from small indie films to big budget zombie flicks.
I am Senior Support Consultant within Riverbank. My role includes responsibilities such as dealing with elevated technical issues and I’m also involved in project work.
I became a member of the Riverbank team in May 2014
I enjoy spending time with my family. Having 2 kids makes my life really busy. I like to learn new things, especially related to computers.
I’m predominantly involved with the day-to-day administration of the various Riverbank Backup services. I work closely to support other members of the Riverbank team as well as the client, continually seeking and testing to identify areas for improved reliability and increased back-up and recovery performance.
I play a role in both unexpected and pre-planned DR events, migrations to and from physical / virtual environments and provide pre-sales technical support for backup and disaster recovery planning.
November 2012 – as part of the merger with Advanced PC Solutions; I joined Riverbank and initially worked within the Service Desk team.
I love films and like to play strategy games. I’m attempting to learn conversational Spanish and Italian at a basic level.
I’m the sales manager, supporting our account management and new business team in providing the best possible service to clients new and old.
I’m a busy dad to a 9-year old and a 0-year old, but when they occasionally sleep I like to read, write or even sneak out to socialise. I’m also a politics and philosophy geek.
Having been an aspiring actor and an aspiring journalist, I have finally grown up and I’m now an aspiring author.
As the Key Account Relationship Manager, I ensure our key accounts are well looked after and the clients happy!
I enjoy all things crafty, gardening and cooking. So if there is a chance I can make it, then I’ll give it a go! I love animals especially my cat but spend far too much of my time trying to stop him catching frogs.
I have recently joined Riverbank as Account Manager
Outside of work, I like to keep fit and regularly attend the gym, run, and cycle most weekends. I manage a local football team as football is a passion of mine, both playing and watching (Manchester United!) I am also a keen cook, I spend a lot of my time in the kitchen.
In 2008 I travelled alone ‘around the world’ visiting over 10 countries. I like to explore new places and cultures, if I had to pick my favourite country it would have to be between Kenya and Fiji… Or Thailand.
I joined Riverbank in 2013 as the Office Manager, however, after 18 month period in this role, I moved to work in our Account Management team.
As the Account Executive, I am in a client facing position which involves daily interaction to make sure we are offering a professional and affordable service which is tailored to meet their individual needs.
I am secretary and treasurer of my local football team which takes up a lot of my spare time. I enjoy socialising with friends and have a close family unit. I also enjoy watching sport and often go to professional rugby or football matches. I’m all about red on the field with Gloucester for the Rugby and Arsenal for the football.
In 2007, I travelled the East to South Coast of the USA in an RV covering 10 states in just 28 days and clocking up nearly 4000 miles.
In my role as Head of Operations, I am responsible for the performance of the technical part of Riverbank, ensuring that we provide our clients with a great experience each and every time!
I have a young boy so I spend much of my time outside of work running around after him and making stupid noises and faces at him to make him laugh. Other than that, I am a bit of a DIY enthusiast, so can generally be found pottering around in my garage making stuff.
I doubled my money in 2 hours playing poker at the Bellagio Hotel in Las Vegas. As a result I like to think I could have been a professional poker player if I didn’t work in IT.
I joined Riverbank in 2015 as the Finance Manager, so deal with all things Finance!
I am kept fairly busy by my twin 4-year-olds and 7 year old and spend most of my time as a glorified taxi service driving them from one activity to another! When I get the chance (which is not nearly often enough!) I like to go running – although at this point in time I should probably call it jogging/walking!!
My husband and I once spent 3 weeks on a Harley Davidson Electroglide touring the West coast of America. I had never been on a motorbike in my life before we arrived in San Francisco, but it was more of an armchair than a motorbike really so I’m not sure it counts!!
I have recently joined Riverbank as New Business Sales Executive.
I created a fathers/sons football team called CPR (Charlton Park Rangers) a few years ago, before knee injuries sent both me and my son off the pitch! Now I stick to the gym and mountain biking. I play guitar and saxophone, but sadly my friends tend to prefer my pizzas to my sax solos.
I built a pub in the back garden, and use this for home brewing and band practice, much to the delight of our neighbours…
I have recently joined Riverbank as the Administration Assistant, assisting where I’m needed by the Office Manager, Finance Manager and the Marketing Manager.
I am an active member of an amateur dramatic society, where I most recently played the Princess in last year’s Christmas Pantomime. I studied performing arts for three years at Abingdon and Witney college, focusing on musical theatre and contemporary dance and enjoy going to the theatre as much as I love being on stage.
My name is the Irish spelling of the Old Norse name Freyja – The Goddess of Love.