IT support comes in all shapes and sizes
From Cloud-based backup to urgent equipment upgrades, IT support looks different depending on what you need. We understand the common aches and pains of IT in business, as well as the more specialist variety. Below, we’ve put together some useful information to give you an idea of how we can help.
It’s exciting when your business is growing fast, but constant change presents its own challenges. A period of expansion is a great place to be if you’re kitted out to make the most of that growth. It’s important to make sure that the capacity of your IT systems and hardware can keep up with increasing demand. Reactive, flexible IT management plays a vital role in the successful, sustainable growth of SMEs and Riverbank is proud to provide first-class support.
Reliable IT security should be taken as read – a mandatory necessity regardless of business size or sector. Organisations operating in sensitive industries require tight security and doubly strong assurances of full system recovery. For some companies, security measures that are demonstrable and documented, as well as effective, are essential for winning new business. There is a balance to be struck between necessary security measures and effective working. Riverbank are experts in the field.
When IT support works well, it’s a beautiful relationship. Your IT partner should be there for you with advice, regular reporting, news about potential opportunities or threats, and suggested ways to make your system work hard for its keep. If this doesn’t match up with your experiences of outsourced IT, or you like the sound of this expert support for your in-house team, Riverbank is ready to help make your life easier.
Reliable, secure data backup is a basic but essential measure that safeguards your business’s continued success, even in the face of disaster. And for some companies, it’s just as important to be able to demonstrate effective backup protocol for the reassurance of prospective customers, as it is to have those systems in place. At Riverbank, we look after a huge amount of data for our clients. We’re here to back you up.
But wouldn’t it be great if you didn’t need this page? We dream of a world in which the answer to the question “Do you have an immediate IT concern?” is “No thanks, we’re fine”. We hope this will be the case for the greater part of your IT system’s lifetime, but even the slickest of setups can fall foul of a human error hiccup. We’re here to make sure that such hiccups cause as little disruption as possible, minimising the impact on your business and helping you back to normal.
It’s easy to forget the humans behind the systems we use every day. Many of us are happy enough to be left to our own devices when things are running smoothly – but as soon as there’s a problem, we want access to help from actual people, over the phone or in person. Even at the start of a support relationship, it’s reassuring to come face-to-face with the team who’ll be looking after your IT. This is the core of Riverbank’s approach.
Working remotely and in multiple locations facilitates a smooth-running business and broadens horizons for many organisations. It’s important not to let practical barriers get in the way of realising that potential. Reliable, secure access to your company’s systems, from wherever your people need it, is a fantastic asset: Riverbank can help you make it happen.
Downtime can be anything from a minor inconvenience to a major setback, depending on your sector and the nature of your organisation. To safeguard against downtime is to keep your field staff in contact, your emails flowing and, ultimately, your profit margins healthy. There are plenty of measures you can take to protect your operation against problems caused by downtime; Riverbank can help.
