But wouldn’t it be great if you didn’t need this page? We dream of a world in which the answer to the question “Do you have an immediate IT concern?” is “No thanks, we’re fine”. We hope this will be the case for the greater part of your IT system’s lifetime, but even the slickest of setups can fall foul of a human error hiccup. We’re here to make sure that such hiccups cause as little disruption as possible, minimising the impact on your business and helping you back to normal.
Common situations that call for immediate IT attention
The circumstances in which you find yourself looking for immediate IT advice can vary greatly in urgency and potential consequences. However great or small they seem, all such situations require swift response and resolution from IT support experts. And where possible, measures need to be put in place to prevent the same event occurring in future.
- Big upgrades on the horizon – Significant software and hardware upgrades are facts of IT life, but they can have far-reaching implications. We can help you determine what upgrades mean for your business as a whole and work out a plan for implementation with minimal disruption.
- System restore failure – If you’re struggling to restore your data from backup systems after a failure, we will do everything we can to help. In the worst-case scenario, we can refer you to expert data recovery partners.
- Email nightmares – The three most common scenarios we come across are 1) you’re not getting any emails at all, 2) your filters have failed so you’re being bombarded with everything under the sun and 3) you’ve been blacklisted, and nothing you send is getting through. We can help with all three of these and any other idiosyncrasies in your email setup that need urgent attention.
- Everything has stopped – There’s nothing worse than the sinking feeling when your system fails, or your support company leaves you in the lurch. Riverbank can help, call us straight away.
New version: A crisis is a crisis. If you’re not currently a Riverbank client and you have an urgent enquiry, we handle it as if we’ve served you for years, because every moment counts. Call us to speak to an expert straight away, or email the team and we’ll call you back within 30 minutes.
Our engineers are mobile; we’ll waste no time in visiting your site to investigate the trouble at source if we feel that’s what’s required.
Do you need urgent IT advice? Help is just a phone call away: 01235 426700