IT peace of mind

Discover the benefits of fully managed IT support. We will take care of everything.

Fully-Managed Support

With fully-managed support, we can truly take your IT problems into our own hands, allowing you to spend your time how you really want to: running a successful business. Our service level agreements provide you with peace of mind. Should there be a problem, we’re committed to solving it fast, with minimal impact on your operation.

  • Unlimited remote support
  • Proactive monitoring and management
  • Unlimited problem-fixing on-site support.

Riverbank takes the risk of your IT support. A fixed monthly charge for all your service desk support with no hidden extras and no surprises. Clients that want a higher level of service because downtime damages their reputation, not just productivity.

Remote IT Support

Our remote support service is driven by a preventative way of thinking. It’s designed to flag up any problems as early as possible, with a truly proactive approach to monitoring. Advance warning makes potential stumbling blocks easier to handle; it goes a long way towards reducing the stress and managing the knock-on effects of IT trouble.

  • Unlimited remote support
  • Proactive monitoring and management

Peace of mind at a fixed monthly charge for all your service desk support. Companies that know the cost of down-time, need a team of experts on hand, and sign up for a monthly support package.

Support tailored to your needs

Discover the benefits of fully managed IT support. We will take care of everything.

  Remote IT Support Fully-managed IT Support
Unlimited telephone and remote support
Dedicated team of named engineers
Support of all your software applications
Guaranteed response times
Monitoring of all servers and PCs
Daily backup checks
Proactive and automated fault resolution
Unlimited on-site support to resolve major problems 
PC rebuilds 
Server rebuilds 
Network administration
  
Security patching every month
All network administration (including self-service interface). 
Management
  
Dedicated account manager
Regular review meetings
Real-time access to all support tickets, projects, invoices etc via the Riverbank client portal.
Monthly reporting 
Options
  
Scheduled on-site engineer visits
24×7 emergency support
Riverbank Antivirus
Annual review and test restore from your backups
Riverbank Backup and Disaster Recovery
Riverbank SecureConnect
Riverbank Email Protect

Relevant IT service elements

Whatever the size of your company, or the industry you’re in, Riverbank remote and fully managed support services scale to meet your growing IT needs. Review what is usually included in both plans.

Our clients success is our success

Our clients find we make their IT systems as reliable and effective as they can possibly be. First-class IT support saves you time, money and hassle so you can focus on growing your business.

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