VoIP Phone System for Business

A VoIP telephone system can revolutionise your organisation, offering significant savings over your traditional ISDN systems – with far greater flexibility!

As telephony moves into an organisation’s IT infrastructure, don’t get left behind. The logistical and financial benefits of a business VoIP solution will give you a competitive edge – and we can supply, install, support and maintain it all.

We can supply, install and support the very latest in Voice over Internet Protocol (VoIP) phone systems, to revolutionise your business communications. This solution offers tremendous savings over traditional ISDN telephone systems.

Riverbank offers a full featured and fully managed hosted voice service that we tailor to your business needs. Because it is a service there are no upfront costs and you only pay for what you use. Our hosted voice service is suitable for businesses of any size.

VoIP has significantly lower line rental and call charges, up to 70% less expensive than a typical ISDN phone system.

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A VoIP phone system delivered by Riverbank offers many benefits:

  • A web-based configuration interface, reducing maintenance charges
  • Savings of up to 70% on call charges and online rental
  • Low upfront costs and easy to expand
  • Boosts productivity with unified communications, including presence and chat
  • Can be installed on-premise or in the cloud
  • Work from anywhere using ‘soft’ phones that can be installed on Windows, Android and iOS devices
  • Calls to and from your extension can be answered anywhere
  • Receive voicemail messages and faxes by email
  • Integrate video conferencing using WebRTC
  • Improve customer service and speed of response with Click2Call and CRM integration

Why Hosted Voice?

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You’re in control

with hosted voice there is an extensive range of call handling and reporting that can be managed via a web interface.

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Simple pricing

you only pay for what you need on a monthly basis. Because it is hosted there are no major costs for phone system hardware. Handsets and headsets can be provided.

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Take your number anywhere

Hosted voice means your calls can be answered from your PC, handset or your mobile, wherever you are, all you need is an internet connection. Callers only need to dial one number to reach your desk or mobile and calls can be transferred seamlessly between devices.

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Business Continuity

because it is hosted, when something unexpected happens, hosted voice provides full business continuity. You can keep making and receiving calls no matter what the circumstances.

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Flexible Working

With hosted voice you can work from anywhere with an internet connection, even it is just the data connection on your mobile. You can work from anywhere, on any device at any time. It is ideal for hot desking, home working and works perfectly in the office.

Microsoft Teams Integration

With Teams Talk, our unified communications tool, we can provide you with a flexible VoIP telephone system that you and your team can operate within Microsoft Teams. This integration will transform the way your business communicates, and it can all take place within an application you’re already familiar with.

Not only that, but because you can conduct calls in the same way you conduct Teams meetings, you can operate your telephony with as much or as little hardware as you like. Use a smart media handset, a headset, your mobile phone or even just your earphones. All of these can be used to take or make a call, and with every example you will benefit from a more sophisticated interface than the traditional phone keypad.

VoIP FAQs

VoIP stands for ‘Voice over Internet Protocol’. Put simply, it refers to a telephony system that is fully managed and hosted within the cloud, and where calls travel over the internet rather than a traditional fixed line. It’s known by many names, including hosted VoIP, hosted telephony and hosted PBX.

Because it’s hosted in the cloud, VoIP travels with your employees from home to the office or any location with an Internet connection, so it’s great for business continuity and remote or hybrid work. It’s easy to scale up or down depending on the number users you have and can even be integrated with various applications.

This really depends on the number users you have and their usage habits. However, with our fixed monthly fee solution, you won’t have to worry about fluctuating prices as you simply pay per user, per month according to what you need.