What you do at Riverbank
I am the Initial Response Team Leader here at Riverbank.
This involves managing the 1st/2nd engineers on the service desk, ensuring great service and support to all our clients.
I first started working with Riverbank over 7 years ago where I started off as an apprentice, following this I progressed to a support engineer then a senior engineer and now a team leader.
What you do outside of work
Never guess that I am a techy outside of work, usually taking things apart and helping friends and family with multiple problems.
Did you know?
My initials spell my first name.
My Technical qualifications include:
Microsoft Certified Technology Specialist (MCTS)
Level 3 Extended Diploma in ICT Systems and Principles
Level 3 Diploma in Professional Competence for IT and Telecoms Professionals.
Apple Certified Associate
Vasco DIGIPASS Ambassador
HP Accredited Technical Associate