What you do at Riverbank

I am the Initial Response Team Leader here at Riverbank.

This involves managing the 1st/2nd engineers on the service desk, ensuring great service and support to all our clients.

I first started working with Riverbank over 7 years ago where I started off as an apprentice, following this I progressed to a support engineer then a senior engineer and now a team leader.

What you do outside of work

Never guess that I am a techy outside of work, usually taking things apart and helping friends and family with multiple problems.

Did you know?

My initials spell my first name.

My Technical qualifications include:

Microsoft Certified Technology Specialist (MCTS)

Level 3 Extended Diploma in ICT Systems and Principles

Level 3 Diploma in Professional Competence for IT and Telecoms Professionals.

Apple Certified Associate

Vasco DIGIPASS Ambassador

HP Accredited Technical Associate