In the field of IT it’s generally accepted that we need to make changes to keep up with the latest technology and trends. Change is always with us and should not be viewed as a negative, though we always need to be aware of the intended and unintended consequences that it may bring.

We need to be careful and understand the impact these changes have on everything we do, particularly on networks. By changing the IT solutions you use for key applications and data consider how this will impact your staff’s ability to work effectively.

As with most things, when making any changes to your existing network you should always try to consider the impact as far in advance as possible, to make sure that all consequences can be considered.

At its most simple this would be a new employee starting and making sure they have all of the equipment they need to work – i.e. ensuring there is a PC available for them to use; that it has all of the required software installed; it is fully configured for them by the time they start. By ensuring this process is started 2-3 weeks before they start you cover potential issues such as slow delivery of equipment, no available resource for setting up the computer or unexpected issues such as existing applications not being supported by new operating system versions.

Another example of managing these changes is moving to the Cloud. By moving key data and applications to the Cloud you enable users to work from any location as if they were in the office. Improving their ability to work effectively. This also removes some of the reliance on the office internet too – if there are issues users can relocate to any site with internet and continue working.

However the flipside of this is when the internet does fail users in the office have no access to any of the Cloud data. It also increases the impact of slightly unstable internet connectivity, potentially creating user frustration.

By considering the changes to the type of user access in advance underlying internet issues could be addressed; for example by changing provider or implementing failover to alternate connections and maintain connectivity in the event of issues. By making these changes in advance you prevent the lost productivity that could otherwise be incurred.

At Riverbank we like to think through these changes for our clients and prevent them from affecting the productivity of all users. We are always analysing the impact of new technologies and the effect of new installations.

Working with our clients to prepare and plan means change is always a positive.