IT Support For Businesses

Much more than business as usual.

Because IT downtime damages your reputation, not just your productivity

We provide comprehensive and unlimited IT support services, specifically designed to meet your business’ requirements. Effective IT systems are crucial to business success, but it’s the ongoing IT support that determines whether your IT infrastructure feels like a valuable asset or a necessary evil. When we manage your IT, we see ourselves as an extension of your business – and through strategic thinking, we adapt our support to match your needs. We work to ensure that your IT systems run smoothly and efficiently, according to plan, making budgeting easier as you know there’ll be no unpleasant surprises.

Our business IT support is not just a Service Desk for your staff to call when they have a problem, it is much more than that. Our IT support services are what you would expect from your own internal IT department and includes:

  • Dedicated Account Manager and Primary Technical Contact – our people who know you and how your business uses IT
  • IT Review and Planning – maintaining an IT plan that fits your business budget and business plan, scheduled with your account management
  • Unlimited end user support – all your staff can contact our service desk, no problem too small (or big)
  • Unlimited proactive support – we are looking after your network so you can get on with running your business
  • On-site support – an optional service for those customers that like a regular on-site presence, the face of IT
  • Procurement services – your one stop shop for all your IT needs
  • Project services – separately costed IT projects from our expert project team
  • 24/7 emergency service – optional service for service out of normal hours

For larger clients or clients going through rapid change or growth that needs a more involved strategic direction we also offer a separate vCIO service, that is a part time IT Director service. This is a director level engagement, completely independent to give your business the technology strategy and vision it needs.

Our philosophy is we support your business and not just the IT. We understand the IT is there to support your business and that means you set the priority. Our business is ISO27001 registered and our technical staff are all security vetted to the Government’s Baseline Personnel Security Standard (BPSS) as we know you expect the highest security standards from us. Riverbank have great technical depth and experience, but we pride ourselves in communicating with your staff in plain English.

August 2020 Support Report


96.1%

customer satisfaction

Get supported

Riverbank have two IT support offerings:

Remote IT Support

  • Unlimited telephone and remote support
  • Dedicated team of named engineers
  • Guaranteed response times
  • Monitoring of all servers, PCs and connectivity
  • Office 365 administration
  • Proactive and automated fault resolution
  • Security patching every month
  • Dedicated account manager
  • Regular review meetings
  • Riverbank client portal
  • Monthly reporting

Fully Managed IT Support - additionally covers

  • Unlimited on-site support to resolve major issues
  • 3rd party software/service support
  • PC Rebuilds
  • Server Rebuilds

Optional and related services

  • On-site support – scheduled on-site engineer
  • 24/7 Emergency support – 24-hour support, 364 days per year
  • vCIO/IT Director service