Escalations Team Leader
I joined Riverbank in July 2013 as an apprentice. After completing my Apprenticeship at Baltic Training Services, I then became a Support Engineer.
I am now the Escalations Team Leader at Riverbank. This involves managing the engineers on the Escalation Team ensuring all tickets are seen to their resolution and investigating their route cause so they do not happen again.
I have recently become a Dad as of December 2018 and I have another baby on the way. My time is spent with my Wife, Son and 2 Dogs. I am a keen football fan and enjoy exercising.
I used to be very shy and didn’t like phoning people that I did not know. Now I spend all day answering the phones and talking to people.