The Riverbank Way

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Riverbank Values

Our values are definitely not aspirational, they represent who we are and what is means to work at Riverbank, they are used for hiring, staff appraisals, how we work as a team and with our suppliers and customers. It is how we measure ourselves and each other.

Customer Focused

  • Putting yourself in the customer’s shoes
  • Quality of service
  • Empathy

Passion in all we do

  • Enthusiastic
  • Belief in what we do
  • Belief in the amazing things our customers do

Unbiased Expertise

  • Long term relationships
  • Building trust at every step
  • Growing skills
  • Aligned to the customers’ needs

Do What You Say

  • Ownership
  • Accountability
  • Commitment
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Being Brilliant Together

We believe in the amazing things our customers do and as we have the privilege to be their IT consultancy we are part of their journey. We work with science businesses advancing our understanding of the world we live in, charities that aim to improve the lives of people and the environments we live and the regular businesses like Riverbank that want to make some contribution in the area we work and live in. “Being brilliant together” is the phrase we use to capture those thoughts, it is used internally at Riverbank to recognise that only as a team can we deliver a great service our customers and it is used externally so we feel part of our customers’ businesses and the wider community.

What we do?

We provide flexible and secure IT systems with first class IT support. Saving you time, money and allowing you to grow your business.

We offer the following broad services

  • IT Strategy
  • IT Support
  • IT Security
  • IT Projects
  • IT Procurement

We believe we have three unique attributes to support your business:

  1. Credibility – Riverbank have been a growing business for over 20 years and during that time we have fine-tuned our processes (see The Riverbank Flow), we know what we are doing. All our technical staff are baseline security cleared and Riverbank are ISO27001 and ISO9001 (pending) registered so you know your business is in good hands.
  2. Market leading response times – we have super-fast response times and when we say response we mean technical response so we are working on your problem quickly.
  3. Plain English – we understand that IT supports your business and not the other way around, effective communication is key to any business relationship so we talk English, it’s just easier that way!

The Riverbank Flow

A quality service is underpinned by consistency and this is delivered through great people and process. Riverbank have developed their processes over many years, from customer acquisition through service delivery to billing. It constantly evolves, is customer orientated and designed with the customer in mind. We call this set of processes The Riverbank Flow.