Meet The Team
You're in safe hands with our team
The people behind the service
Great IT support does involve cutting-edge technology and reliable systems, but it’s the insight, understanding and expertise of our people that make us a great IT partner. Allow us to introduce ourselves…
The Leadership Team
Marc Juffkins
Marc Juffkins
Managing Director
What do you do at Riverbank
My role is setting the strategic direction of Riverbank, ensuring we deliver great service to our clients by adhering to our values, removing obstacles and helping customers realise real value from their IT investments.
Outside of work
I spend as much time with my family as I can whilst pursuing my hobbies which are athletics and flying my foot launched paramotor flying machine.
Did you know?
It’s hard to believe but I competed for Great Britain in the Decathlon at the Worlds Masters Athletics Championship in Malaga, which is the Olympics for the older generation! It was great fun and I was the top rated GB athlete in my age group.
Sarah
Sarah
Finance Manager
What do you do at Riverbank?
I joined Riverbank in 2015 as the Finance Manager, so deal with all things Finance!
Since
July 2015
Outside of work
I am kept fairly busy by my twin 4-year-olds and 7 year old and spend most of my time as a glorified taxi service driving them from one activity to another! When I get the chance (which is not nearly often enough!) I like to go running – although at this point in time I should probably call it jogging/walking!!
Did you know?
My husband and I once spent 3 weeks on a Harley Davidson Electroglide touring the West coast of America. I had never been on a motorbike in my life before we arrived in San Francisco, but it was more of an armchair than a motorbike really so I’m not sure it counts!!
Peter
Peter
Capability Development Manager
What do you do at Riverbank
I joined Riverbank in March 2015 as a senior support engineer. I’ve been working within the IT sector for nearly twenty years. I like to look at every new problem as a learning experience.
Outside of work
Most of my time out of work is spent trying to beat my 7-year-old son at Mario Kart.
Did you know?
I started my career as a Molecular Biologist working on developing DNA and Protein analysis techniques.
Calum
Calum
Head of Account Management
What do you do at Riverbank?
I am the Head of Account Management at Riverbank. I work with our existing client base and help develop these clients through a consultative approach. I also work with new business enquiries.
Outside of work
I like to spend time with my family and young son Jago who brings our weekends to life. I am also a big foodie, I enjoy cooking and any spare time I have is spent in the kitchen… Or watching football.
Did you know?
I travelled around the world by myself at the age of 21, I met some amazing people on my way and had the privilege of spending time in some beautiful countries. Fiji being one of my favourites!
Miranda
Miranda
Operations Delivery Manager
What do you do at Riverbank
I schedule and review all of Riverbanks Projects, manage the team, working to ensure they can deliver projects to clients at a high standard.
Outside of work
I enjoy all things crafty, gardening and cooking. So if there is a chance I can make it, then I’ll give it a go! I love animals especially my cat but spend far too much of my time trying to stop him catching frogs.
The Operations Team
Jack
Jack
Dispatch Manager
What you do at Riverbank
I am the Initial Response Team Leader here at Riverbank.
This involves managing the 1st/2nd engineers on the service desk, ensuring great service and support to all our clients.
I first started working with Riverbank over 7 years ago where I started off as an apprentice, following this I progressed to a support engineer then a senior engineer and now a team leader.
What you do outside of work
Never guess that I am a techy outside of work, usually taking things apart and helping friends and family with multiple problems.
Did you know?
My initials spell my first name.
My Technical qualifications include:
Microsoft Certified Technology Specialist (MCTS)
Level 3 Extended Diploma in ICT Systems and Principles
Level 3 Diploma in Professional Competence for IT and Telecoms Professionals.
Apple Certified Associate
Vasco DIGIPASS Ambassador
HP Accredited Technical Associate
Tom
Tom
Workflow and Improvement Manager
What do you do at Riverbank
I joined Riverbank in July 2013 as an apprentice. After completing my Apprenticeship at Baltic Training Services, I then became a Support Engineer.
I am now the Escalations Team Leader at Riverbank. This involves managing the engineers on the Escalation Team ensuring all tickets are seen to their resolution and investigating their route cause so they do not happen again.
Outside of work
I have recently become a Dad as of December 2018 and I have another baby on the way. My time is spent with my Wife, Son and 2 Dogs. I am a keen football fan and enjoy exercising.
Did you know?
I used to be very shy and didn’t like phoning people that I did not know. Now I spend all day answering the phones and talking to people.
Brian
Brian
Support Engineer
Kalinda
Kalinda
Support Engineer
What do you do at Riverbank?
I am a Senior Support Engineer at Riverbank. I am often found at client sites or answering the phones at Head Office.
Outside of work
I play several musical instruments for a local band and am also an archer.
Did you know?
I have 2 different coloured eyes.
Darren
Darren
Support Engineer
What do you do at Riverbank:
I joined Riverbank in December 2019 as a Senior Support Engineer.
Outside of work:
I am a keen sports fan, especially football. Although my playing days are behind me I enjoy watching my daughter play for her local ‘Ladies’ team and her school team. Coaching from the side-lines and helping with the team anytime I can. I love to travel to experience different cultures and explore.
Did you know?
As mentioned above, I am a keen traveller. I have been to Australia a few times now and have completed the bridge climb on both the Sydney Harbour Bridge and the Brisbane Storey Bridge. Apparently there are only three recognised places in the world where you can climb on top and over a bridge. So my aim is to complete the hattrick and travel to New Zealand and climb the Auckland Harbour Bridge.
Adam
Adam
Support Engineer
What you do at Riverbank
I am a Senior Support Engineer at Riverbank. I am often found at client sites or answering the phones at Head Office.
What you do outside of work
Outside of work, I enjoy listening to music (80’s especially), programming and building servers to purposely destruct (for the sake of boredom). I also enjoy spending time with friends and family.
Did you know?
I am Riverbank’s youngest-ever Support Engineer.
My Technical qualifications include:
- Level 3 Extended Diploma in ICT Systems and Principles
- Level 3 Diploma in Professional Competence for IT and Telecoms Professionals.
- Cambridge CCA L1 in HTML
Megan
Megan
Support Engineer
What you do at Riverbank
I am a Support Engineer at Riverbank. I am found on the Initial Response team – this involves taking calls, fixing issues and being the first point of contact for the customer.
What you do outside of work
For the last year, I have attended Krav Maga sessions and I love booking weekend trips to exotic places where I can surf or dive, only to return to work on Monday morning.
Did you know?
I competed and finished Tough Mudder Full and Ridge Runner last August and had the bruises to prove it.
Andrew
Andrew
Support Engineer
What I do at Riverbank
I joined Riverbank in October 2019 as a Support Engineer on the Initial Response Team. My job involves providing 1st line support to our clients and handling incoming calls.
Outside of work
I enjoy exercising and going to the cinema. I also enjoy reading comics and studying in my spare time.
Did you know?
I once participated in a Hackathon and I was able to break into the server within 30 minutes (1st place).
My Technical Qualifications Include
- [icon type="circle-o" class="fa-li"]Level 3 Extended Diploma in IT
- [icon type="circle-o" class="fa-li"]BSC (Hons) in Computer Science
- [icon type="circle-o" class="fa-li"]CompTIA Network+ (Currently Studying)
Luke
Luke
Support Engineer
What do you do at Riverbank
I joined Riverbank in June 2018 as a Support Engineer.
Kayleigh
Kayleigh
Support Engineer
What do you do at Riverbank
I joined Riverbank in July 2018 as an apprentice.
Jamie
Jamie
Infrastructure Architect
What do you do at Riverbank?
I joined Riverbank in 2004. I am the Infrastructure Architect and it is my responsibility to ensure that we are doing everything in a timely fashion and doing everything we can to do a perfect job. I am also in charge of ensuring technical quality standards and implementing new services.
My Technical qualifications include:
Degree in Computer Science
Microsoft Certified IT Professional: Enterprise Administrator (MCITP 2008)
Microsoft Certified Solutions Associate (MCSA 2008)
Microsoft Certified Systems Engineer (MCSE 2003)
Outside of work?
Outside of Riverbank, I enjoy keeping fit at the gym, watching and playing various sports and playing computer games. I really enjoy trips to new parts of the world and exploring new places.
Did you know?
I am certified to fly a powered glider and once had to make an emergency landing in a field.
Greg
Greg
Senior Support Consultant
What do you do at Riverbank?
I joined Riverbank in 2012 as a Senior Support Consultant. I’m primarily responsible for monitoring and reporting of customer systems. This involves maintaining and improving our monitoring of a large number of aspects of servers, workstations and other network devices. I also design custom reports to help visualise data..
Technical qualifications
Degree in Computer Science
Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist: Windows 7 (MCTS)
CompTIA N+
Labtech Certified Professional
Outside of work
I enjoy playing pool and spending time with my girlfriend. I love seeing new places and trying new kinds of foods.
Did you know?
I’ve trained in martial arts with Shaolin Monks in China!
Marcin
Marcin
Senior Support Consultant
What do you do at Riverbank?
I am Senior Support Consultant within Riverbank. My role includes responsibilities such as dealing with elevated technical issues and I’m also involved in project work.
Since
I became a member of the Riverbank team in May 2014
Outside of work?
I enjoy spending time with my family. Having 2 kids makes my life really busy. I like to learn new things, especially related to computers.
Luke bdr
Luke
BDR & NOC Manager
What do you do at Riverbank?
I’m predominantly involved with the day-to-day administration of the various Riverbank Backup services. I work closely to support other members of the Riverbank team as well as the client, continually seeking and testing to identify areas for improved reliability and increased back-up and recovery performance.
I play a role in both unexpected and pre-planned DR events, migrations to and from physical / virtual environments and provide pre-sales technical support for backup and disaster recovery planning.
Since
November 2012 – as part of the merger with Advanced PC Solutions; I joined Riverbank and initially worked within the Service Desk team.
Outside of work
I love films and like to play strategy games. I’m attempting to learn conversational Spanish and Italian at a basic level.
Jay
Jay
Support Engineer
What do you do at Riverbank
I joined Riverbank in October 2020 as a Support Engineer on the Initial Response Team. My job involves providing 1st line support to our clients and handling incoming calls.
What do you do outside of Work?
I am kept very busy at the moment by my young son. However, when I do have time to myself, I try to either exercise or learn something new that is IT related
Did you know?
I was once a quality technician at the famous McLaren Automotive supercar manufacturer
Jack
Jack
Apprentice Support Engineer
What do you do at Riverbank
I joined Riverbank in September 2020 as an Apprentice Support Engineer on the Initial Response Team. My job involves providing 1st line support to our clients and handling incoming calls.
What do you do outside of Work?
In my spare time I enjoy spending time with friends and family.
I enjoy spending my weekends with my dad watching the F1
Dan
Dan
Support Engineer
James
James
Apprentice Support Engineer
Account Management & Marketing Team
Sam
Sam
Account Manager
Matt
Matt
Account Manager
Lisa
Lisa
Sales Administrator
What do you do at Riverbank?
I support the Account Managers and our customers preparing quotes and managing vendors and suppliers. I maintain our partner status with our vendors, create projects and sales orders and have weekly meetings to manage our internal relationships to make sure we are all working to the same objectives.
I also work very closely with the support team to resolve tickets and make sure our customers are kept up to date with the latest information.
Outside of work
I love socialising and regularly update the team in our weekly sales meeting as to what I have been up to at the weekend, usually a party or event of some kind.
I go to the Gym a few times a week and love cooking for friends.
Did you know?
I have accreditations in Citrix and VMware, completed Chartered Institute of Purchasing & Supply basic contact Law, Margerison-McCann Team Management Training certificates, Completed Shipley Bid Management training, and have completed Systems and Networks Awareness course.
Finance & Administration Team
Fleur
Fleur
Office Administrator
Chloe
Chloë
Procurement and Finance Co-ordinator
What do you do at Riverbank?
I handle all of the Purchasing for Riverbank, credit control, client agreements, licences and software reporting and many other financial duties here at Riverbank.
Since
January 2018
What you do outside of work
Usually running around after my little boy! I love yoga, reading and have a real passion for cooking.
Did you know?
In my Fine Arts degree at Uni, I built a 4 x 4-foot 3D cube sculpture made from 8,000 latex gloves! I’ve always been into really weird art and being creative. I’ve not made anything quite as big since, never say never!